Standardization as the Foundation for Healthcare Quality
Toyota Production System house has standardization work as one of its foundations. Without standardization, all of your nurses, technicians, physicians and administrative staff will perform tasks differently. This makes tracking the source of errors difficult. When leaders perform the traditional gemba walk to observe the situation, there is no benefit from the walk when there is no standard.
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ReplyDeleteLean is a philosophy, not a method. It's more akin to a philosophical discussion. Its primary goal is to provide "value" to the user, rather than to eliminate waste. You need to bring flow to processes in order to produce value, and you need to detect and reduce wastes or NVAs between activities in order to provide flow. After then, a Pull system may be required to enable just-in-time production or processing.